The 30% advance payment used to secure a reservation is non-refundable if the guest cancels the booking. Please see our cancellation policy for further information.
Security deposit
A refundable security deposit of €150 may be requested from guests residing in Spain. Subject to an inspection of the accommodation, this security deposit is returned on the day of departure.
Questions about a payment
If you believe a payment or refund has been processed incorrectly, please contact us promptly at katti@mariposaholidays.com and include your booking details.